ONLLY · SUPPORT
How can we help?
ONLLY Partner Catalogue helps approved Shopify stores choose poster artwork, create Shopify products, and manage their agreed royalty terms. Contact us for help with onboarding, imports, products, billing, or data protection.
Contact support
Email info@onlly.art. Please include your .myshopify.com store domain and a short description of the issue. Do not send customer payment details or identity documents by email.
Common questions
Where do I choose artwork?
Install ONLLY, then open Onlly Partner Catalogue from Shopify Admin → Apps. The public catalogue is for viewing; selection and importing are available only inside the authenticated Shopify app.
How are products added to my store?
You can choose individual works or an entire category, set your sizes and prices, and create Shopify draft products. In the Imported artwork area, select the finished products you want to activate and make available in the Online Store sales channel.
How does royalty billing work?
Your agreed store-specific royalty is calculated on the paid ONLLY poster line amount after discounts, excluding tax and shipping. It is billed in USD through Shopify. Refunds create a matching negative royalty adjustment.
Privacy and data requests
For privacy questions, data requests, or a copy of the Data Processing Addendum, email info@onlly.art. Read our Privacy Notice and Data Processing Addendum.
Company
ONLLY is operated by BUIDLERS LIMITED, Flat E, 10/F, Tower 3, The Avenue, 200 Queen's Road East, Wan Chai, Hong Kong. This is the registered office and not a customer-service location.